Fraud Awareness

1. Our Commitment to Your Security

At ARC Capital Venture (Australia) Pty Ltd, we are committed to providing high-quality service. However, we understand that concerns may arise. If you are dissatisfied with any aspect of our service, we welcome the opportunity to address your concerns promptly, fairly, and transparently.

2. How We Communicate with You

ARC will never:

• Ask you to share your login credentials or passwords via email or phone.
• Send unsolicited offers promising guaranteed returns.
• Request immediate payments via cryptocurrency or prepaid gift cards.

We only contact clients through:

• Official ARC email domains (e.g. @arc-capital.com)
• Verified phone numbers listed on our website
• Secure client portals where applicable

3. Common Types of Financial Scams

Be aware of these frequent scam types targeting investors:

• Impersonation Scams: Fraudsters pretending to represent ARC or another licensed entity.
• Fake Investment Offers: Unlicensed “bond” or “private equity” opportunities with high returns.
• Phishing Emails: Messages with malicious links or attachments to harvest credentials.
• Clone Websites: Imitation sites that copy legitimate branding to defraud users.
• Social Engineering: Calls or messages trying to manipulate you into disclosing sensitive information.

4. Warning Signs of Fraud

Watch out for:

• Unsolicited contact from unknown parties claiming to represent ARC or “partner firms.”
• Pressure to act urgently or transfer funds quickly.
• Unusual payment requests (e.g., to overseas bank accounts not listed on our site).
• Spelling errors, poorly designed emails, or suspicious links in communications.

If something feels off, trust your instincts and verify before engaging.

5. Protecting Your Personal Information

To minimise risk:

• Use strong, unique passwords and change them regularly.
• Enable two-factor authentication (2FA) where available.
• Never share your login credentials with anyone.
• Always verify you are on our official website: www.arc-capital.com
• Avoid accessing your account from public Wi-Fi or shared computers.

6. What to Do If You Suspect Fraud

If you think you’ve been targeted by a scam involving ARC or another financial service:

• Do not respond to the message or caller.
• Stop all communications and take screenshots or keep records of the interaction.
• Contact ARC’s Compliance Team immediately to verify authenticity.

7. How to Verify Communications from ARC

You can confirm whether a communication is legitimate by:

• Calling our official phone number listed on the Contact page.
• Emailing us directly using addresses published on our website.
• Referring to correspondence through our secure client portal, where applicable.

We are happy to confirm whether a contact, document, or offer is genuine.

8. Reporting Fraud or Suspicious Activity

If you suspect that you’ve been contacted by a scammer or have provided information to a fraudulent party:

• Notify us immediately via our Compliance or Fraud Response Team.
• Report the incident to Scamwatch via www.scamwatch.gov.au
• You may also report to:
  • ASIC for investment-related scams: www.asic.gov.au
  • Australian Cyber Security Centre (ACSC): www.cyber.gov.au

9. Regulatory Support & Resources

Helpful resources to stay informed and protected:

• Scamwatch Alerts: Learn about trending scams in Australia.
• ASIC Moneysmart: www.moneysmart.gov.au
• AFCA: For dispute resolution if you've suffered financial loss.

Education is your best defence. Stay informed and share scam warnings with friends or colleagues.

10. Contact Information for Fraud Concerns

ARC Capital Venture (Australia) Pty Ltd
Phone: +61 3 9998 0440
Local Call: 1300 764 230

Mail:
Compliance Team
ARC Capital Venture (Australia) Pty Ltd
Level 27, 101 Collins Street
Melbourne VIC 3000, Australia